In whom do we trust? Critical success factors impacting intercultural communication in multicultural project teams

نویسندگان

چکیده

Trust is a significant enabler for intercultural communication in project teams. Researchers and practitioners, therefore, need to know which factors might enhance trust communication. Contributing the yet limited number of studies field multicultural teams, this research theoretically analyzes empirically investigates enablers focusing on emotional intelligence, empathy, interaction, transparency. Using sample 117 experienced managers working we find that interaction transparency significantly positively influence communication; empathy marginally influences trust. Emotional intelligence does not exert an effect it. These results provide novel theoretical empirical insights have practical implications managers. The findings direct suggestions additional work.

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ژورنال

عنوان ژورنال: International Journal of Information Systems and Project Management

سال: 2021

ISSN: ['2182-7796']

DOI: https://doi.org/10.12821/ijispm090302